InfoSoftware’s view on global trends in IT outsourcing for 2021

IT Outsourcing / infoSoftware Polska
IT Outsourcing / infoSoftware Polska

Market analysts claim that overall value of IT outsourcing market in 2020 alone, exceeded 220 billion USD. This number is going to grow by about 5% year to year in the next decade. Looking at multiple expert reports, analyses, trend reports, there seems to be one prevailing driver behind this trend: increased effectiveness. What’s hiding under this term is that all software development, updates or improvements are performed exactly how the client envisaged it.

Other key drivers behind the growth is lack of in-house resources or expertise, increased business flexibility and difficulties in creating internal structures (time requirements, budget constraints, high employee turnover etc.). Businesses are motivated to ensure high price-quality ratio. For many of them, outsourcing IT processes is the only solution to achieve satisfactory results.

Having taken what kind of impact import has on the IT outsourcing market for businesses globally into consideration, we present some of InfoSoftware’s expert insight in regards to the upcoming year.

Cloud

Cloud-based systems and technologies are in steady growth since the day they were launched. One of the greatest advantages of this technology is grating access to the “latest and greatest” software solutions without the need to suffer costs of expanding IT infrastructure of your business. More importantly, cloud technologies allow easy integration of advanced tools including Big Data, advanced data analysis, IoT integration, AI and machine learning, digital automation and containerization of processes.

Cloud / infoSoftware Polska
Cloud / infoSoftware Polska

During 2020, popularity of cloud-based solutions exploded. Much of this can be attributed to AWS and Azure solutions facilitating all the work that needs to be done for a successful migration to cloud. COVID outbreak and the pressure to organise remote-friendly work environment certainly accelerated the trend. This is why we expect to see even more of cloud-based solutions and technologies in 2021.

Big Data, AI and machine learning

All of these technologies work in conjunction to cloud-tech. It’s a simple synergy. AI and machine learning depend on cloud for proper operation, and much of the cloud’s value for businesses is the ability to get AI and machine learning to work on the data a business is processing. According to PwC studies, the impact of AI on global economy will grow to about 15 trillion USD by 2030. Employing the power of these technologies gives business the necessary edge to perform advanced analytics and optimisation of business processes. processes. Digitalization and automation of production processes around the world will also cause the demand for AI and machine learning to grow. We expect that demand for advanced software will grow exponentially in the areas linked with industrial production.

Cybersecurity

One of the consequences of rapid development of IT tools, systems, and overall digitalisation of business processes is the need to increase security measures.

More processes are performed online, more data is gathered on company servers, bigger part your business operations depend on IT. Shifting back to analogue seems like going back to the stone age. This means that the data and systems are of crucial value to the company their operating for but also to potential competition. There is no doubt that in 2021will see a rise in the number of illegal attempts to access data or systems owned by businesses.

Cybersecurity / infoSoftware Polska
Cybersecurity / infoSoftware Polska

It should be no surprise for anyone, that external services aimed at ensuring the security of corporate networks and critical data are becoming more and more popular. Contracting the right team of specialists might be the key to success as data show that cybercrime costs are currently higher than those caused by natural disasters.

Web and Mobile Applications

The rise of mobile technologies changed the way the world goes around. Of course, native apps are safer and faster, but developing a separate version for Android and iOS usually takes time of two development teams, specialised in different programming languages. For that reason, the development of native apps is usually outsourced.

Not only the number of smartphones users is still at a fast-paced growth but also the number of functions that smartphones are fulfilling. Applications will play an increasingly important role. This is why we see a bright future for all technologies related to making the development process faster and more efficient.

One solution might be a swich to web apps, which can be developed once and function on all types of devices. Web apps are much cheaper to create and maintain, they offer the most innovative technical solutions and often can compete with the performance of native apps. Another option would be UI toolkits like Flutter, which offers the ability to design native apps out of a single source code without the need for two parallel development processes. Progressive Web Apps are much more than just a hype.

Online shopping

While e-commerce is nothing new, this sector never grew at such rates. Values and profits of online stores and logistic companies are at record breaking level all over the globe. The biggest change is that even people aged 65+ are now e-shop on a regular basis.

It is often pointed out that User Experience is the most important key to success for an e-commerce businesses. Many of the e-stores are willing to invest in improving UX and make use of AI technologies, such as chatbots or data analysis software. All of it will be aiming at delivering more personalised experience to a customer.

In times where up to 80% of e-commerce customers make their purchases without any human interaction, the quality of software and algorithms can be the life or death of a company.

Your IT is in Central Europe

Central and Eastern Europe is becoming more and more attractive as a location for outsourcing services. Studies show that about 70% of the global demand is being served in Poland, Ukraine, Romania and Belarus. There are several reasons behind this trend. The simple answer would be to point out at excellent quality and work ethics in conjunction with low costs of work (which is the biggest cost of software development).

Of course, reality is always more complex. Cultural aspect and communication can prove to be more important than any other aspect. Contracting the cheapest team might be tempting but it’s usually the biggest mistake.

Your IT is in Central Europe / infoSoftware Polska
Your IT is in Central Europe / infoSoftware Polska

The key to success is to ensure that all communication is smooth, and all information is conveyed smoothly between you and the team working on the job. This usually requires contracting an experienced, professionally managed team. Such teams will never be the least expensive to employ, but going with them will save you months of bug fixing and patching before the final product is ready for launch. These qualities are the biggest advantages of companies based in Baltic States and Poland, as these companies often achieve perfect results in various tests emphasizing quality of their work.

Companies that wish to avoid falling behind are already making investments in the digital transformation. The main challenge is still the speed of innovation. Even the biggest enterprises do not possess the talent pool and the resources to keep up on their own. External teams are the answer for growing needs. More importantly, maintaining quality standards will require getting the best specialist in a slim talent pool. Development potential of your business is likely to depend on your ability to efficiently organise IT outsourcing processes.

InfoSoftware’s team is here to help.

Why do you need a queue management system?

Why do you need a queue management system?
Why do you need a queue management system?

No matter where we’re from, no one likes to have their time wasted. Majority of us is not fond of waiting in lines… but fear no more because we have a way to preserve some of our precious time!

IT systems have entered our lives and our businesses for good. In many cases, they have been developed specifically to answer the most crucial issues that help us make life easier. Queue management systems can be a perfect example here. Technology came in to organise the work of offices and businesses that must rely on serving a number of people on at a time.

What is a queue management system?

To put it short, it is a customizable software which is used to control the flow of customers or visitors.

There are usually 3 layers of such systems:

Input channels – these are the many ways you can make your appointment to the office or business of your choice: online, telephone, through on-site ticket distribution.

The “Calendar layer” – is where the data from all the channels are stored and can be accessed. People trying to make an appointment online must have the right info about availability. That should also be true in the case of a receptionist answering a call with an appointment request.

Analysis – this is the most important part of managing the workflow: All the information about how many appointments have been made for a given date? What are the issues that you clients are bringing in? How many employees do you need behind the desks to manage that customer flow swiftly? What specialities (if any) you need to include?

Don’t be fooled by a first glance – a professional queue management system is much more than just running a digital calendar. A well-made system will allow you not only to manage the flow of customers but also to manage the workload of your employees any given day. Modern systems are running an algorithm that keeps statistical information about how long visits last and automatically gives you feedback that you need to optimise your work and customers’ experience with your business.

Isn’t that kind of system only for big businesses?

Although it may seem complicated, it’s really not. There is one more thing: adaptability and scalability. A well-designed system is a modular one. This means you can select the most important elements for your business as it stands today, cutting it down if needed or scaling up if necessary.

Most importantly, the system must have the potential to grow with your business. This is where the modular build comes to play. If the system is well designed, you can start small and simple and develop into a full-scale system with a rapid module upgrade at the right time.

Lack of modularity will eventually lead to a situation where your system will be overwhelmed and instead of upgrading it, you will need to entirely replace it. That in turn could mean substantive investment and a halt in your business.

Why do you need a queue management system?
Why do you need a queue management system?

Why would you even bother?

As described above, a good queue management system will help you set up the rhythm of your business in a way that you make the most profit and your customers leave with a smile. If one would point one the main advantages of running a queue management system, they would be:

● Increased customer satisfaction and revisit rates (customer loyalty) by eliminating unnecessary waiting time;

● Increased effectiveness of your staff as they can prepare for customers’ visits in advance, their workflow is optimised in terms of performance possibilities;

● Reduces waiting time and eliminates negative customer experience;

● Optimisation of asset use and employee time: Minimises the risk of shortage or waste of resources. Allows you to see exactly how many employees you need on a given day to handle the workload swiftly;

● In the time of COVID – reduces unnecessary human interactions;

● Increases the revenue of your business because of the workflow optimisation;

● Most importantly, an intelligent system can be easily adapted to the size of your business and scale up as it grows.

How does it actually work?

The client-facing part of the system can be web-based, mobile-based and can be easily integrated with your existing social media platforms – Facebook fan page, Instagram account and others. Most importantly, it can (and should) integrate several among the mentioned channels. Your customers have the ability to book their appointment in advance with the use of an interactive calendar, and once the booking is made – they receive a “ticket” in a form of a text message or email confirmation.

Why do you need a queue management system?
Why do you need a queue management system?

What is great about the system is the fact that they can book appointments 24/7, independently of the opening hours of your business. The queue management system can be integrated with interactive kiosks and other systems, which will increase the safety of the facility – like iS Gate or any access control system. This way, you can be sure that the person entering your office is the one that made the appointment and does not show COVID-related symptoms.

Who could make use of such a system?

As mentioned above, the system is customizable and can be applied to the particular needs of a business facility. However, it is used widely in facilities dealing with: retail, banks, healthcare, educational, and government offices.

If you wish to increase the effectiveness of your office or business and improve customer satisfaction at the same time, do not hesitate and start 2021 with our system – iS Queue.

Implementation of the iS Queue system for WSPiA.

In Mid-October, the regulation of the Minister of Science and Higher Education came into effect. It concerns temporary limitation of the functioning of certain institutions of the higher education system and science in order to prevent, counteract and combat COVID-19. All universities have been obliged to introduce a series of changes in their way of functioning. One of the most important issues became the management of university functioning in a way which would minimize the number of potentially dangerous social interactions (from the epidemiological point of view).

Implementation of the iS Queue system for WSPiA.
Implementation of the iS Queue system for WSPiA.

The College of Law and Administration has reached out with this problem to us. It was necessary to introduce a completely new system which would ensure the proper functioning of the institution. The main task of this system is to make it possible to arrange visits for students for a specific hour. In responding to this demand, InfoSoftware team used the modularity and flexibility of our queue management system iS Queue, in order to adapt it to the particular needs presented by the educational institution.

Implementation of the iS Queue system for WSPiA.
Implementation of the iS Queue system for WSPiA.

Each of our products is designed in a way that allows future expansion. This philosophy has worked well in this case as well. As a result, the time taken to complete the task was very short. The system was launched at the university within just 4 days.

The iS Gate remote temperature measurement system is becoming more and more popular.

The iS Gate remote temperature measurement system is becoming more and more popular
The iS Gate remote temperature measurement system is becoming more and more popular.

Recent weeks have brought us further implementations of the iS Gate which is a remote body temperature measurement system. What is more, the family of products operating within the system has been expanded. The system entered the market as a gateway with a sensor for temperature measurement. At that time we were the first manufacturer to offer the possibility of adjusting the gate to the width required by the customer. Our gate already was distinguished by the fact that its width allowed smooth movement for people on wheelchairs, which is impossible in the case of the most popular products imported from China.

The iS Gate remote temperature measurement system is becoming more and more popular / Software.
The iS Gate remote temperature measurement system is becoming more and more popular / Software.

Currently, the iS Gate product range has been extended with iS Monolith and iS Box. We have undertaken this step to meet the needs of our customers and the requirements we have received by listening carefully to the market.

iS Monolith is a scaled down version of the iS Gate. The temperature sensor is placed in a high quality and durable aluminium case. Thanks to its subtle and aesthetic shapes it can be successfully used in places with space limits. Where the gate turns out to be too big and slighty daunting, iS Monolith will be a perfect solution.

For those who value minimalism, the iS Box will work best. It is the smallest member of the family – neat, lightweight, and can be used in any kind of office.

First Deployments of Remote Temperature Gateway The iS Gate Remote Temperature Gateway is gaining ground.

The first user of the contact-free temperature measurement system, supported by iS Box, was the Provincial Headquarters of the State Fire Service in Rzeszów. The initial concept assumed the use of iS Gate but the place where it would be placed did not allow for its safe installation. The place was a staircase where the space was limited by the already existing access control system (gateways). Firefighters were looking for a small device that could provide full functionality. Primarily, it was about the function of informing in real time about a case of detecting a person with an increased body temperature. This information had to reach a person working in the reception area of the building, far from the place of reading. The iS Box reader was created with such exceptional situations in mind. Thanks to its lightweight, the iS Box can be installed directly on the wall, and its small size allows for a quick change of the target location if necessary.

IS Box remote temperature measurement gateway.
iS Box remote temperature measurement gateway.

We came across a similar situation in Dukla. The Municipal Office was considering buying a temperature measuring gate, but the corridor in which it was meant to be installed did not offer enough space. Installing the gate would make it excessively difficult to move around the building of the Office. The ideal solution in that case was iS Monolith. The device does not block the passage in any way but at the same time it is remains clearly visible, which is necessary for it to proper functioning. An important advantage of the solution proposed by InfoSoftware is its mobility. For the time of the Municipal Council meetings, the iS Monolith measuring device can be easily moved to the vicinity of the meeting room where it is needed at the given time. The change of location does not affect the effectiveness of remote measurement reading at the reception desk of the Office.

IS Monolith remote temperature gateway
iS Monolith remote temperature gateway

How to protect local governments from COVID-19 during the coronavirus pandemic?

Increasing the effectiveness of a local government functioning and reducing unnecessary risks – Rzeszów District Office

Do you remember the times when every small matter in the office required a whole working day spent running from one window to another, and standing in queues? Such a vision has now been established in the mass culture, even though those times are long gone. Effective appointment management has become a key requirement of every institution and the solution became tailor-made IT systems.

InfoSoftware Polska responds to the needs of public administration in this area. We have developed and are constantly improving our queuing system, iS Queue. Our solution allows to register visits in many ways: via the Internet, in info kiosks and by the telephone. The procedure of visits has been significantly improved. Customers with whom our system has been implemented have effectively doubled the effectiveness of the office’s work. Employees of the office have the opportunity to react appropriately in case of increased traffic. What is more, iS Queue can also be integrated with time registration systems to help optimise the organisation of the office’s work.

In the challenging times of the COVID-19 pandemic, the iS Queue system has grown beyond its traditional role of optimising administration. We have developed our product to also serve as a system that provides a higher level of security – both for applicants of a given administration unit and for officials working there. One of our customers is a local government unit covering an area of 1,153 km² and must be ready to serve (according to 2019 data) 631,399 potential applicants without putting their health and life at risk. That is why iS Queue has been equipped with a function allowing for accurate planning of visits and integration with other systems, so that only those interested in the office building are present at a given time. In this way, no queues are formed, and epidemiological risks are minimised.

In addition, our system can also be integrated into body temperature measurement gates, which provides an additional level of security. Gates are our latest product, manufactured almost entirely by InfoSoftware – both the design of the hardware and the software that works in these gates. The temperature measurement of people entering the building is displayed both on the gate and on the monitor of people designated to take care of access control. Our gate system, iS Gate, is currently undergoing extensive tests in the offices and mines of the Polish Mining Group. Thanks to these tests we will be able to improve our product in terms of their trafficability performance.

The iS Queue system currently operates in more than 20 municipalities. It is constantly being developed and improved. New functionalities are being added to meet the growing needs of local authorities. Thanks to the continuous investment in its development, there is no challenge that exceeds the capabilities of iS Queue.

The most important functionalities of our system include:

  • Enabling the interested individuals to register an appointment to the office by selecting the subject of their case. Thus, a person coming to the office is directed immediately to the right official in the building. While for the administrative unit, such information enables the officials to prepare for the appointment in advance.
  • The system not only distinguishes many types of cases, but also tracks the time necessary to achieve the purpose of the appointment. This allows to plan and organise work in such a way that no queues are formed at the office.
  • Registration of the appointment by the applicant, which takes place with the use of the calendar – selection of the available date and available time. Currently, the most important method of registering appointments is the Internet, but the iS Queue system can also be integrated with an interactive kiosk that prints classic queue tickets or the reception desk, where the employee who answers the phone can register the caller for the appointment.
  • iS Queue automatically generates and sends confirmations of the appointment booking to a mobile phone (via text message) and the, indicated in the registration form, e-mail address.
  • If it is necessary to transfer an appointment from one stand to another, it is done without the need to book another appointment or collecting an additional ticket. The case identifier remains unchanged, which facilitates the mobility of applicants visiting the office.
  • The iS Queue system “learns” how long does it take to handle appointments in each subject category. This way, our Queue Management System provides information on a daily basis that can be used by staff to organise their work in the most efficient way.
  • Continuous monitoring of the work of individual posts allows applicants to be automatically directed to the least busy stand. This is especially important when there are unexpected delays.

The iS Queue customer service management system is unique in its design. It was created in a modular way so that it can be modified and adapted to the needs of each user. This statement remains true for both existing users and new customers. As a manufacturer of software for business and public administration, we understand perfectly well that such systems must take into account the need for change and adaptation. Both companies and the administration need to be able to adapt to a changing world. The COVID pandemic is an extreme and, at the same time, a very bright example of change, which requires rapid adaptation.

This complexity, flexibility and development potential are the most important features of iS Queue and the pillars of its market success.

Automotive through the eyes of IT companies, i.e. how “we Polonize IZERA” together.

Piotr Sowa, Manager IT / CEO, infoSoftware Polska
Piotr Sowa, Manager IT / CEO, infoSoftware Polska

Current trends and estimations of scientists suggest that in the near future – maybe in about 5 years’ time – electric cars will be driving on the roads predominantly. Do IT companies, such as InfoSoftware Polska, also take part in the changes that take place on the automotive market?

Automotive is an industry which, according to market analyses, may become very perplexed in the near future. This may lead to the fact that electric vehicles will be the predominant group among vehicles on the road. I absolutely support this and IT companies have a large contribution in it! The automotive market is experiencing a time of profound changes. The current leaders are investing in completely new product lines or building separate brands for electric cars. New players are being formed, both smaller companies and global giants.

This is an excellent time to change the existing patterns. An excellent example of this would be the Auto Export 2020 conference organized by the British DIT in cooperation with North East Automotive Alliance. The main theme of that event was that the electrical revolution creates opportunities for start-ups and innovations to emerge and enter new and growing supply chains.

IT companies have their role in this. There is a demand for new on-board software for electric cars as well as new factories. All of this generates demand for specialized software.

Automotive through the eyes of IT companies, i.e. how "we Polonize IZERA" together.
Automotive through the eyes of IT companies, i.e. how “we Polonize IZERA” together.

Are you suggesting that the very fact of establishing new companies in the automotive industry increases the technological level?

The automotive sector is one of the driving forces for innovation. The automotive industry invests significant forces and resources in research and development. Technological advantage over competition is important here, every major company on the market develops increasingly innovative solutions. No one is interested in the FSO Polonaises anymore – except for vintage car collectors.

Hence, new market players are forcing the acceleration of innovation throughout the market. I’m talking not only about what’s in the car itself, but also about production methods, production line upgrades, traceability systems, moving design processes to the cloud environment and rapid prototyping systems.

The future may bring us such innovations as systems for remote diagnosis of possible faults. The very way of operating an electric car, the fact that it is never really turned off, forces us to equip the car with more sophisticated IT systems. For example, the battery in the EV cannot get neither too hot nor too cold, which means that even when the car is parked for a long time, the on-board system is still working, measuring and responding accordingly.

IT outsourcing for domestic and foreign entities.
IT outsourcing for domestic and foreign entities.

Will InfoSoftware Polska be a manufacturer of such systems?

Yes, we will invest in developing our competence in this area. During the meeting of PGM, representatives of EMP and Research Network Łukasiewicz, we have initially identified the most promising areas and directions of our activities. We want to continue the dialogue, establish a close cooperation with these units and build technological competences in Poland. We also want to create IT solutions for the automotive industry, which can be on board the car and operate in factories.

Meet infoSoftware Polska. Software Development & Outsourcing IT. Everything you should know.

Meet infoSoftware Polska. Software Development & Outsourcing IT. Everything you should know.

We finally can share with you the fruits of the first project of infoSoftware Polska. Our goal was to show you that we are a team of passionate people that vary from each other but have one common goal – delivering our customers with the IT Outsourcing services of the highest quality. The clip presents all of our areas of expertise that we would like to introduce to you. Press play and change the game with infoSoftware.

Company of the 21st century

Company of the 21st century
Company of the 21st century

Forbes.pl has described our main achievements of the past few months, a remotely designed prototype of a ventilator, a temperature measuring gateway, iS Rapid which has been used to produce them as well as our other products. InfoSoftware Polska has been described as “A company of the 21st century” and we couldn’t have been more proud. Today was Forbes, tomorrow will be…?

Outsourcing IT

Outsourcing IT / infoSoftware Polska
Outsourcing IT / infoSoftware Polska

InfoSoftware is a thriving company with almost 10 years of experience in the local and foreign markets. The company provides comprehensive services for companies as well as local government institutions. We specialize in widely understood programming and outsourcing services. Our team consists of Microsoft Certified Professional Developers, Java EE and Android with years of experience in various agile projects as leaders, architects and programmers of IT industry. We create window, web, mobile and complex computer systems applications. We use many technologies and programming languages such as .NET, PHP, JAVA, and much more.We offer 3D printing on professional machines in DMLS, SLS, PolyJet, FDM, SLA technology. Thanks to new devices available on the market and advanced technology we can provide CNC services and 3D scanning of the highest quality. Depending on your needs and requirements we can help you select the most suitable technology for you. One of our boxed softwares, iS Rapid, links cloud-based CAD design capabilities that can be operated completely remotely.


InfoSoftware’s fields of expertise are:

  • Development of software solutions, tailored to the specific needs of our clients
  • IT Outsourcing services ranging from coding services to “offshoreteam-as-a-service” working model
  • Planning, implementation, maintenance and upgrades of SAP Business One systems for enterprises

Our team also has experience in providing hardware and developing comprehensive software that will enable manufacturers to track the movement of their products through all the stages of the production cycle – traceability system. Our other boxed softwares can improve queue management in administrative institutions as well as medical facilities (iS Queue) or be an excellent solution for organisation and hosting of debates with seperated participants that can be not only councillors but also businessmen (iS Vote).