QUEUE MANAGEMENT SYSTEM

Key features

  • The system allows the client to easily select the subject of the case to be dealt with and set the date of the visit in the office,
  • The software allows you to differentiate the types of cases with the possibility to distinguish the time of their handling,
  • Online registration of the appointment by the customer is done using the calendar - selection of available date and available time,
  • The software automatically generates and sends confirmation of the customer's appointment reservation to a mobile phone (text message) and e-mail address,
  • Possibility of transferring a client from one administrative post to another without the need of redialing a case number,
  • The system "learns" how long each appointment lasts and adjusts the time of the next visit,
  • The system automatically redirects the client to the administrative post with the lowest number of awaiting clients.
QUEUE MANAGEMENT SYSTEM

We provide each customer with

  • Implementation of the iS Queue System at the place indicated by the customer,
  • iS Queue support, including the provision of warranty services (includes upgrade to the most current version),
  • Training for users and administrators,
  • Automatic suspension of the ticket machine when if the algorithm estimates that the time of customer service exceeds theworking time of the office,
  • Connection and configuration to the queue system of any number of ticket machines, displays, operating computers.

Ability to register a customer

  • Service office,
  • Interactive kiosk,
  • Internet.

iS Queue modules

  • The module for booking an appointment via internet,
  • Management and operation module,
  • Display module,
  • Ticket machine module,
  • The server.
QUEUE MANAGEMENT SYSTEM

The software provides

  • Ability to make a voice calling with the use of the speakers built in the monitors,
  • Automatic limitation of the number of tickets, printed on an ongoing basis, depending on the number of registered appointments,
  • Ability to place up-to-date information about the status of queues on the website of the office,
  • Automatic suspension of printing the tickets when the algorithm estimates that the time of serving customers is longer than the working time of the office ,
  • Connection and configuration to the queue system a given number of ticket machines, displays, operating computers.