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iS Queue / Systems to manage customer service

A new approach to queue management. An appointment management system that efficiently and conveniently guides your customers through the entire service process.

QUEUE MANAGEMENT SYSTEM
Key functionalities

The system allows the customer to easily select the subject of the matter to be handled and register the date of the visit to the office,
The software makes it possible to distinguish types of cases with the possibility of distinguishing their handling time,
Internet registration of the visit by the customer is done using the calendar - selection of available date and available time,
The software automatically generates and sends confirmation of the customer's visit reservation to the cell phone (SMS) and e-mail address,
Ability to transfer a customer from position to position without having to dial a new case number,
The system "learns" how long a case lasts and adjusts the time of the next visit,
The system automatically redirects the customer to the position with the least number of waiting.
QUEUE MANAGEMENT SYSTEM
We provide each customer with

Implementation of the iSQueue System at the site specified by the customer,
Support of the iSQueue System, including provision of warranty services (including version upgrades to the most current version),
Training for users and administrators,
Automatic withholding of tickets when the algorithm estimates that customer service time exceeds office hours,
Connection and configuration to the queuing system of any number of ticket machines, displays, operating computers.
Ability to register a supplicant
Service Desk,
Infokiosk,
Internet.

Modules iS Queue
Internet visit booking module,
Management and service module,
Display module,
Ticketing machine module,
Server.
QUEUE MANAGEMENT SYSTEM
The software provides

Voice calling capability using speakers in the displays,
Automatic limitation of the number of tickets issued on an ongoing basis depending on the number of registered visits,
Ability to post continuously updated queue status information on the office's website,
Automatically stopping the issuance of tickets in case the algorithm estimates that customer service time exceeds the office's working hours,
Connection and configuration to the queuing system of any number of ticket machines, displays, serving computers.