WHAT IS A VIRTUAL ASSISTANT? A platform that makes work easier
Using a modern tool with artificial intelligence to quickly communicate between the public administration and the customer. An automated "conversation" will handle the inquiry in real time and provide key information, relieving the administrative staff.
FEATURES OF THE VIRTUAL ASSISTANT
Quick response to the most frequently asked questions about a specific unit
Automated customer service
Multithreading - simultaneous "conversations" with numerous interested parties
Relieving unit employees from basic information activities
Possibility of registering a visit to a particular case on a particular date
Creation of a database of the most frequently handled cases
Guide to public e-services made available to the unit
Assistance in dealing with a foreign language (such as English or Ukrainian)
Chat with a virtual assistant offers many advantages. First, it is available 24/7, which means users can get help and information at any time of the day or night, without having to wait for an office to open or contact a live person. This provides convenience and immediate response to users' needs.
In addition, a virtual assistant can handle multiple tasks and provide answers to various questions. This can include providing information about products or services, solving technical problems, providing customer service, giving advice or guidance, and even conducting simple transactions such as bookings or purchases.
Virtual assistants are also being developed for personalization and machine learning. They can remember user preferences, analyze historical data and provide personalized responses and recommendations. This allows for a more personalized and effective user experience.